Shipping & Returns
All orders ship via Canada Post from our workshop in Athabasca, Alberta. Once you have placed your order, it will be processed and shipped within 5 business days (not including postal transit times).
While we strive to process orders as quickly as possible, processing may take longer during holidays and high-volume times.
Shipping is flat rate $10 for all orders.
LOST OR STOLEN PACKAGES
The Real Bomb Co. cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, carrier’s package delivery discretion, incorrect or incomplete addresses input by the customer on the original online order, lost or stolen packages.
INCORRECT OR DAMAGED GOODS
We will happily replace any missing or damaged items at no additional cost, provided you contact us at firstname.lastname@example.org within 72 hours of receiving your order.
Please include your order number and attach a photo of the damaged product and shipping materials to ensure a speedy response time from us.
Failure to contact us promptly within 72 hours of receipt voids any responsibility we may have had.
RETURNS AND EXCHANGES
Due to the nature of our products, as well as health and hygiene considerations, we do not accept returns or exchanges. ALL SALES ARE FINAL and we do not refund any shipping & handling charges. We only replace or refund items that arrived defective or damaged.
If you've purchased from a store, please reach out directly to that store, as we are unable to process their returns.
We strongly suggest contacting us at email@example.com prior to ordering, to see which products will work best for your needs.
Please also keep in mind that all our products are handmade in small batches, therefore may vary slightly from batch to batch.
If you have any allergies or sensitivities, please check all ingredients before purchasing. We are not responsible for allergic reactions and are transparent with our ingredients in each product listing.
We want you to love our products as much as we do, so if you are unsatisfied in any way, please contact us as soon as possible and we will find an agreeable solution.